Terms & Conditions

Terms & Conditions

Nagcabs Ltd Terms and Conditions


All bookings are taken on the understanding that the following conditions will apply in full in all circumstances.  A confirmed booking, verbal or written, is an agreement that the customer will abide by the company’s terms & conditions at all times.

All horses and equipment travel at owner's risk. We strongly recommend that insurance is in place at all times to cover the loss or injury of any horses or goods which we are transporting on your behalf. Please note that you are personally liable for your horse during transport.

When the Company has undertaken forwarding activities as an Agent rather than as a Principal you are advised that claims should be made against the carrier or contractor engaged by the Company on your behalf and not against the Company itself.

All veterinary costs or additional stabling, in excess of that included during the journey, must be covered by the owner.  Should your horse require urgent veterinary attention in our opinion, and the owner is not contactable, we reserve the right to contact the vet on your behalf, however the owner will still remain under all circumstances entirely responsible for all veterinary or emergency charges incurred.

When in the Company’s opinion it is reasonably necessary to do so the Company may board Bloodstock that are in transit or awaiting shipment following purchase by a Client or following instructions to the Company in respect of its forwarding activities. The Company boards such Bloodstock as a Principal and shall have liberty to use its own stud farms or any other suitable establishment for such purposes and shall be entitled to make a reasonable charge for such services; The Company does not accept liability for death, loss or theft of or damage or injury whilst boarding

It is the responsibility of the sender to prepare the horse for travel, and it is entirely the owner's decision to dress the horse as they wish.  We will transport the horse as he/she is given to us, and use any boots, tail guard etc. appropriately. The Company and its employees will take all reasonable precautions; however, in the event of an accident please note that you are personally liable for your horse in the event of injury or damage sustained to or by your horse.  Any damage to the vehicle must be paid for and the owner will be liable to cover the cost of any repairs. 

We reserve the right to refuse to continue to transport the horse once loaded or during the journey, if we believe that it cannot be transported safely without risk to the horse, the horsebox, or our staff, and a cancellation fee will still be chargeable.  Should it be necessary to unload the horse at an alternative location, the owner will be fully responsible to pay all stabling and veterinary fees, and all costs must be settled in full before the horse will be released to the owner.  It will then be the owner's responsibility to organise the further movement of the horse.

45 minutes loading time is included, after which it is £20 per hour thereafter.  Should it not be possible to load your horse, and the transport cannot take place, you will be charged a cancellation fee of between 50 - 100% depending on circumstances.

Prices quoted are based on the information given by the customer at the time of booking, if that information is incorrect or changed and results in any additional journey time, this may result in an extra charge. 

We can carry a limited amount of tack or rugs with your horse, but the insurance for these items is your responsibility.  All contents are entirely your responsibility, and we will not be held liable for any loss or damage.  If there is a large amount of equipment that needs to travel with the horse, additional partition space can be provided for a further fee. Cancellation within 24 hours incurs a 50% fee, within 12 hours a 100% fee.

Payment must be settled in full by delivery at the latest. 

Methods of payment include, bank transfer in advance (in some cases proof of the transfer should be sent to us), cash on delivery


The Company’s Charges and Lien

Any quotations are given on the basis of the rates and charges in force at the date of quotation but the Client shall be liable to pay for services at the rates and charges prevailing at the date the service is performed if different. Only quotations given in writing are valid. Where the Company has agreed to extend credit to a Client, payment shall be due within 30 days of the invoice date. No claim by the Client against the Company shall entitle the Client to withhold payment of the whole or any part of invoices due for settlement. Costs incurred by the Company in recovery of any debt shall be payable by the Client. The Company shall have a general lien on all Bloodstock and documentation relating to the same in its control, custody or possession in respect of all sums due at any time from the Client or Owner whether or not relating to that particular consignment. If such lien is not satisfied such Bloodstock may be sold or otherwise disposed of in such manner and at such price as the Company in its absolute discretion thinks fit at the Client or Owner’s expense to defray any sums due to the Company and the expense of safekeeping prior to sale and costs of sale shall be added to any existing debt owed by such Client or Owner. The Company shall not be obliged in exercising such lien to achieve any particular price or value for the bloodstock disposed of. Notice of the exercise of the lien shall be given by first class.